Returns & Refunds of Purchases

Didn’t you like the color? The machine is not what you were expecting?
Have you changed your mind? No problem!

You have the right to cancel this contract within a period of 14 calendar days without the need for justification. The cancellation period will expire after 14 days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods.

To exercise the right to cancel, you must inform us GymCompany Retail, S.L, Av. Corts Catalanes, 9, 11 08173, Barcelona, Spain, (+44) 020 3318 0250, [email protected], of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email).To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired. 

The right to cancel does not exist for the following contracts: 

  • Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.
  • Contracts for the supply of goods which are liable to deteriorate or expire rapidly. 
  • Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. 
  • Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items. 
  • Contracts for the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery. 
  • Contracts for the supply of alcoholic beverages, the price of which has been agreed at the time of the conclusion of the sales contract, the delivery of which can only take place after 30 days and the actual value of which is dependent on fluctuations in the market which cannot be controlled by the trader. 
  • Contracts for the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery. 
  • Contracts for the supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications.

Send us an email:

All our new products come with a return sheet.
You can also request it by:

By sending the mail or returns sheet,we will confirm receipt of the same and we will start the reverse logistics.

Important: Shipping, collection and warehouse costs will be deducted from the total amount of the refund. Once we have the product in the warehouse checked by our technicians, we will make the refund within a maximum period of 7 business days.

We will keep you informed throughout the process.

We kindly ask you not to return products such as Polar, Compex, Theragun, Siendertone, Cavitation and massage. 

The right of cancellation will not be applicable to contracts that refer to the provision of services, once the service has been fully executed, when the execution has begun, with the prior express consent of the consumer and user and with the acknowledgment on their part. that you are aware that, once the contract has been fully executed by the employer, you will have lost your right of cancellation.

You must send the item packed in its box to our facilities and place your invoice or your order within it, without being a mandatory requirement to exercise the right of cancellation. If you do not have a transport company from GYM EQUIPMENT, we will contact you to arrange for a transport company to remove the product, the removal of the item is done at street level (it will be considered as removal "at street level" at the entrance of the house / chalet or block of apartments / flats) Therefore, the client is responsible for moving the box to the entrance of the house or apartment block, so that the transport managed by us, can withdraw the product.

If the merchandise has not arrived at our facilities, the payment may be withheld until the consumer shows proof that the shipment has been made correctly. We will proceed to pay you the amount of the purchase, except for the cost of the logistics operator for collecting the product (the cost may vary depending on the product and volume and the total will have to be consulted).